Reminder: temporary service disruption 23 November — 22 December 2021

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We just wanted to remind you that there will be a temporary disruption to normal services as we transition to our new administration partner. Our administration partner is the service provider responsible for recording and managing your account information.

Most transactional services will cease from close of business on Tuesday 23 November 2021 with normal services expected to return from Wednesday 22 December 2021, more details can be found in the Member Notice we sent recently.

For most members the transition will be seamless and there is nothing you will need to do other than set yourself up for the new Member Online service when that becomes available. However, if you were planning to make changes to your super it might be a good idea to plan ahead and act on these changes before the close of business on Tuesday 23 November 2021, otherwise there is likely to be a delay in processing your request.

What next?

Keep an eye out on our website from 22 December 2021 for details on how to get your self set up for the new Member Online service.

As always, if you have any questions about your super, just get in touch by calling 1300 368 891, emailing information@mercysuper.com.au or drop in and see us in person at the Potter Building on the Ground Floor at the Mater South Brisbane Campus on Annerley Road, South Brisbane.

The Member Centre will be operating as normal through this transition, however just be aware that the information the team has access to will be limited.