Change of personal details

Your super is important – don’t lose touch

We regularly send communications to keep you up-to-date on your super and to help you make the most of the options and services available. This might include:

• Regular updates about your Super Account, so you know how you’re tracking
• Your annual statement
• Notices of change and other news about Mercy Super

Depending on the communication, this might be sent via email, post or at times an SMS message. Make sure you’re getting the most out of your super by keeping your contact details like your email address, mobile phone number and postal address up-to-date.

Details needed to validate your access

At times we might implement extra security to ensure that only you (and not others) are accessing the details relating to your super. This may require what is known as two factor authentication, where a unique code is sent to either your mobile number or email address to validate access to your details.

This only works if the mobile number and email address we have on your record is active and accessible – so please ensure you let us know if any of these change.

Need to change your name?

If the name we have on your account needs to change, you will need to provide us with a completed Change of personal details form along with a certified copy of official documentation supporting your name change (Marriage Certificate, Deed Poll or change of name certificate from Births, Deaths and Marriages Registration office).

Unfortunately a name change cannot be made using Member Online.

Any other details not quite right?

From time-to-time the creation of records for some members may be based on some incorrect details initially provided by your employer. If you notice any of your other details that are incorrect, for example your date of birth, just get in touch and we’ll work with you to get it corrected.