Mercy Super is constantly monitoring and adapting to the emerging operational and customer servicing implications from the coronavirus outbreak (COVID-19). Business continuity plans are in place and have been tested, including continuity of operations for our service providers, to ensure we can still manage the important functions of the Fund.
From Thursday 26th March 2020 Mercy Super’s front office in the Potter Building of Mater’s South Brisbane campus will be closed to help contain the spread of the coronavirus (COVID-19), but we are still available to help you with all your super needs.
All our staff have the facilities and support needed to work from home. This includes our frontline Super Centre staff and financial advisers.
Being on-site at Mater’s hospital campus alongside our colleagues and members who are at the frontline of this battle, we are understandably torn between being there to support our members when needed and distancing ourselves to limit any possible transfer through social interaction. We have put our hands up to down tools and help support our health care colleagues in any way we can if the need arises over the coming weeks or months.
In any event, we are still here to help, advise and support our members when needed. You can still call us on 1300 368 891 or email email@example.com – you will just find that the team member responding to your call is doing so from their home office. We also remain available for one-on-one appointments with our financial advisers, though this may be via video conference.
Our members services will continue throughout – it just may get a little “clunky” as we adapt to the changing demands and infrastructure.
So while we’d like to say it’s “business as usual”, there’s nothing usual about the challenges we are all facing. So we’re calling it “business as unusual”, no matter what happens – we’re still here for you.
Look after yourself and those that you care about, we’ll take care of your super.