Reminder: temporary service disruption 23 November — 22 December 2021

Mercy Super - Always for you

First contact us

Contact us – on 1300 368 891 and we’ll do our best to resolve your issue.

If you feel you didn’t get the correct or fair outcome, your complaint will be referred to Mercy Super’s Complaints Officer or, if you would like to put your complaint in writing you can send it to:

Complaints Officer
Mercy Super
PO Box 8334
Woolloongabba QLD 4102

Our Complaints Officer will review the matter and work to resolve the problem as soon as possible, within a maximum of 45 days.

External dispute resolution

If, after lodging a complaint with us you are not satisfied with our response or 45 days has passed since your complaint was first lodged, you have the option to refer your complaint to the to the Australian Financial Complaints Authority (AFCA).

AFCA is an external dispute resolution scheme established to deal with complaints relating to the financial system and to provide fair and independent financial services complaint resolution that is free to consumers. They can be contacted:

Phone: 1800 931 678 (free call)
Mail:   Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply, contact AFCA directly.

Latest news

Reminder – temporary service disruption

Reminder – temporary service disruption

We just wanted to remind you that there will be a temporary disruption to normal services as we transition... Read more
Rebuilding your super after a $10,000 withdrawal

Rebuilding your super after a $10,000 withdrawal

In the height of the COVID-19 pandemic, the Government made temporary changes that enabled individuals affected by coronavirus to... Read more
BEWARE – Cold calls offering free reviews of your super or insurances

BEWARE – Cold calls offering free reviews of your super or insurances

Unfortunately, some of our members have again reported being subject to high-pressure sales techniques from cold callers offering to... Read more